# AVIOR – The New Era of Intelligent Automation # avior.app # Built by refineIT GmbH · © 2026 REFINE IT GmbH. All rights reserved. > AVIOR is a cloud-based business software ecosystem for small and medium-sized enterprises (SMEs) and scaling companies. It consists of two deeply integrated products — AVIOR.WORLD (AI automation platform) and AVIOR.CRM (AI-native CRM) — built to replace fragmented toolstacks with a single, intelligent, end-to-end operating layer. AVIOR was created after 35 years of CRM experience in the compounding industry, built on the conviction that CRM needed not an update, but a complete rethink: AI natively embedded, designed for how people actually work. --- ## Site Map - https://avior.app — Homepage: Full product overview, ecosystem introduction, feature highlights, industry coverage, team background, FAQ - https://avior.app/world — AVIOR.WORLD: AI automation platform deep-dive, use cases, differentiators vs. Zapier/Make, Microsoft integrations - https://avior.app/crm — AVIOR.CRM: CRM module plans, AI features, Microsoft 365 integration, industry benchmarks, real-world testimonials - https://avior.app/car — AVIOR.CAR: Dedicated landing page for the voice-controlled CRM companion, use cases, differentiation vs. generic voice assistants - https://avior.app/blog — Blog: Company announcements, product updates, event recaps - https://avior.app/contact — Contact: Inquiry form and social links --- ## Homepage — avior.app ### Headline & Positioning Your Workflow, Supercharged. The next generation of cloud-based business software. AI-powered, fully integrated, designed for small and medium-sized businesses. ### The AVIOR Ecosystem AVIOR is not a single product. It is a suite of two integrated platforms: **AVIOR.WORLD** — Process Automation The AI automation platform that powers your entire business. Connects processes, data, and intelligent agents into one ecosystem. - AI-powered process automation - Seamless third-party & ERP integration - Intelligent agents & assistants - Workflow orchestration at scale - Built for SMEs and scaling enterprises **AVIOR.CRM** — The Intelligent CRM AI-driven CRM that combines customer management, sales automation, and project delivery — all powered by AVIOR.WORLD. - Contact, lead & pipeline management - Integrated project & task management - Sales forecasting & quoting - AI assistants in every module - Native Microsoft 365 integration ### Core Value Propositions - **Empower**: Smart tools and automation that elevate team performance - **Automate**: Time and resources saved through seamless process automation - **Succeed**: Increased productivity and faster goal achievement ### Key Features (Built Into Every Layer) **Assistant** Personal AI with full access to CRM data. Query anything by text or voice, receive instant answers rather than static reports. **Action Hub** Centralized command center for all tasks, follow-ups, deadlines, and priorities. Nothing falls through the cracks. **Timeslots** Automates repetitive processes across departments — from lead routing to document generation — powered by AVIOR.WORLD. **Integrations** Natively connected to Microsoft 365, ERP systems, and third-party APIs. Existing tools remain in place; AVIOR connects them. **AVIOR.CAR** *(Coming 2026)* Voice-controlled CRM access while driving. Retrieve account info, dictate visit reports, find nearby leads — hands-free, eyes on the road. Directly integrated into AVIOR.CRM. Tagline: "Siri kennt das Wetter. AVIOR.CAR kennt Ihr Business." **Mobile** Full CRM access on smartphones. Manage contacts, check pipelines, and stay productive anywhere. ### Impact Metrics - 139,970+ Automated Tasks Per Month - 960+ Hours Saved Every Month - 20+ Years of Experience - 6 Team Members ### Industries Served - Manufacturing - Wholesale & Distribution - Professional Services - IT & SaaS - Engineering ### Microsoft 365 Native Integrations AVIOR natively integrates with the full Microsoft 365 stack: - **Outlook** — Email management and communication - **PowerBI** — Data visualization and analytics - **SharePoint** — Document management and collaboration - **Teams** — Meetings, chats, and real-time collaboration - **OneDrive** — Cloud storage and file sharing - **Copilot** — AI document creation, analysis, and content generation ### Company Background AVIOR is built by refineIT GmbH. After 35 years of building CRM systems for the compounding industry, the team concluded that CRM needed a fundamental rethink — not another update. AI was to be natively embedded from the ground up, designed for how people actually work, and built to be a tool teams want to use rather than have to use. ### FAQ Summary **What is AVIOR.WORLD?** AVIOR.WORLD is an AI-powered automation platform that connects processes, data, and intelligent agents across an entire business. It automates workflows without requiring a single line of code. **What processes can AVIOR.WORLD automate?** Any repetitive, rule-based, or data-driven process: lead qualification, document generation, ERP data sync, follow-up routing, compliance checks, multi-step approvals, and more. **Do I need technical expertise to use AVIOR.WORLD?** No. AVIOR.WORLD is designed for no-code deployment. Workflows are built visually; no developers required. **Can AVIOR.WORLD connect to my existing systems?** Yes. AVIOR.WORLD integrates with ERP systems, CRMs, Microsoft 365, and third-party APIs. No migration required — AVIOR works alongside existing infrastructure. **Does AVIOR support international teams?** Yes. AVIOR.Typewriter automatically translates offers and follow-up emails into the client's language. Teams operating across DACH and beyond are supported natively. **What is AVIOR.CRM?** AVIOR.CRM is an AI-native CRM system for SMEs that combines contact and pipeline management, project delivery, sales forecasting, and an AI assistant — all powered by AVIOR.WORLD. **Which modules are included in AVIOR.CRM?** Three plans: AVIOR.BASE (account/contact/lead management, forecasting, quoting, projects), AVIOR.SALES (adds products, deals, ERP orders), AVIOR.PRO (adds time tracking, billing, milestones, full Microsoft 365 integration). **How does the AI assistant work?** The assistant has full access to all CRM data and can be queried by text or voice. It returns instant, contextual answers rather than static dashboards. **What is AVIOR.CAR?** AVIOR.CAR is a voice-controlled CRM companion integrated into AVIOR.CRM, designed for field sales. It allows sales reps to access accounts, dictate reports, and find nearby leads while driving — without touching the screen. **Does AVIOR integrate with Microsoft 365?** Yes. Native integrations with Outlook, Teams, SharePoint, OneDrive, PowerBI, and Copilot are built in — not bolted on. --- ## AVIOR.WORLD — avior.app/world ### Headline Where AI Meets Your Workflow. The Automation Platform for Intelligent Business Processes. AVIOR.WORLD is the backbone of the AVIOR ecosystem. Automate processes, integrate data, and deploy AI agents — without writing a single line of code. ### Core Capabilities - **No-Code Process Automation**: Build and deploy workflows visually — no developers needed - **AI-Powered Autonomous Agents**: Agents handle tasks, analyze data, and prepare decisions independently - **Connect Any System**: Integrate ERPs, databases, APIs, and third-party tools in minutes ### Demonstrated Use Case AVIOR.WORLD agents can turn a single business card into a complete partner profile — including financials, related companies, and key contacts — ready to import into any CRM. From business card to CRM entry in seconds. ### Measurable Outcomes - **Save 20+ Hours Per Week**: Eliminate manual data entry, follow-ups, and repetitive admin across the team - **Zero Manual Errors**: Automated validation and compliance checks remove human error from critical processes - **Scale Without Scaling Costs**: Transaction-based pricing means costs grow linearly, not exponentially — 10x the volume without 10x the headcount - **Plug Into Any System**: Connect to existing ERP, CRM, or Microsoft 365 in minutes — no migration, no disruption ### The Vision Most automation tools connect apps. AVIOR.WORLD replaces entire workflows. The platform is built for AI agents that don't just move data — they understand it, enrich it, and act on it. No triggers. No chains. Intelligent processes that run the business while teams focus on growth. ### Competitive Positioning vs. Zapier, Make & Others | Capability | Zapier / Make & others | AVIOR.WORLD | |---|---|---| | Workflow logic | Simple trigger-action chains | AI agents for complex, multi-step workflows | | Pricing model | Per-task pricing that spikes with volume | Transaction-based pricing that scales linearly | | Data layer | No native layer; passes data between apps | Built-in data enrichment and business intelligence | | Connectors | Generic connectors with manual mapping | Deep ERP and CRM integration out of the box | | Maintenance | Constant upkeep when APIs change | Managed platform — zero maintenance overhead | ### Microsoft 365 Integrations (same as homepage) Outlook, PowerBI, SharePoint, Teams, OneDrive, Copilot — all natively integrated. --- ## AVIOR.CRM — avior.app/crm ### Headline Business Intelligence, Reimagined for SMEs. AVIOR.CRM combines customer management, project management, and team collaboration in a cloud-based, AI-supported system. ### Module Plans **AVIOR.BASE** - Account, contact & lead management - Multi-tenant & multi-company support - Sales forecasting & PowerBI - Quote creation & margin analysis - Project & task management - AVIOR.CAR voice access **AVIOR.SALES** *(Most Popular)* Everything in AVIOR.BASE, plus: - Products, deals & ERP orders - Extended sales forecasting & PowerBI - Quote creation & margin analysis **AVIOR.PRO** Everything in AVIOR.SALES, plus: - Time tracking & billing - Milestones & network diagrams - Full Microsoft 365 integration ### Built-in AI Features **Assistant** Intelligent AI support for daily tasks — automated, fast, and accurate. Accessible via text or voice. **Action Hub** Centralized control and optimization of all business processes. **Timeslots** Efficient scheduling and resource management. **Coaching** Personalized continuing education and training modules — contextual, just-in-time, not in a three-day seminar. **AVIOR.CAR** *(Coming 2026)* Seamless voice integration for field sales — account briefings, task checks, report dictation while driving. **Mobile** Flexible access to all CRM functions directly on smartphone. ### Key Outcomes - **Higher Customer Satisfaction**: Seamless, personalized experiences that ensure long-term retention - **Faster Processes**: Automated workflows and AI-powered efficiency for faster results - **Lead the Way**: Informed, data-driven decisions in real time through precise AI analyses ### Competitive Positioning vs. Salesforce, HubSpot & Others | Capability | Salesforce / HubSpot & others | AVIOR.CRM | |---|---|---| | Customization | Standardized, one-size-fits-all solutions | Tailor-made CRM solutions | | Onboarding | Complex setup with steep learning curve | Intuitive UI with easy onboarding | | Automation | Basic automation with limited customization | Advanced automation with customizable workflows | | Pricing | Expensive subscription plans with hidden costs | Transparent pricing, no hidden fees | | Support | Slow response times | Dedicated, fast, and competent support | ### Real-World Testimonials (Use Cases) **Field Sales / AVIOR.CAR** "On my way to a client in Hamburg I just asked AVIOR.CAR: 'What's open with this account?' — by the time I parked, I had a full briefing. I walked in prepared, closed the deal. That used to take 20 minutes of prep the night before." — Markus Feldmann **Project Management / AVIOR.Assistant** "AVIOR.Assistant found three overdue projects in seconds that I had completely lost track of. I typed 'Which projects are running behind?' and had a prioritized list instantly. Our project delivery rate improved by 30% within the first quarter." — Sandra Krueger **International Sales / AVIOR.Typewriter** "We operate across Germany, Austria and Switzerland. AVIOR.Typewriter automatically translates our offers and follow-up emails into the client's language. Our response rate from international prospects doubled — without hiring a single translator." — Thomas Bauer **Sales Onboarding / AVIOR.Coach** "Our new sales rep was fully productive within two weeks. AVIOR.Coach guided him through every step contextually — right when he needed it, not in a three-day onboarding seminar. We saved weeks of training time." --- ## AVIOR.CAR — avior.app/car ### Headline Your CRM Rides With You. Full CRM access by voice. While you drive, walk, or work on-site. ### The Problem Sales reps spend up to 20 hours per week in the car. Meanwhile, CRM updates pile up, follow-ups get forgotten, and valuable insights from customer meetings fade before they're documented. The result: incomplete data, missed opportunities, and a CRM nobody trusts. ### Core Value Propositions - **Empower**: Access the entire CRM hands-free — at your voice command - **Automate**: Create reports, log tasks, and update deals on the move - **Succeed**: Turn every commute into productive work time ### Why Not Just Use Siri? — The Key Differentiator Generic voice assistants know the weather. AVIOR.CAR knows your business. Siri, Google Assistant, and similar tools can set timers and play music. AVIOR.CAR understands customers, pipeline, and projects. It reads and writes directly in the CRM with full business context — not into a random notes app. | Capability | Generic Voice Assistants | AVIOR.CAR | |---|---|---| | Data Access | General knowledge, reminders | Every account, contact, deal, and project — queryable by voice | | Business Context | None — "deal" means a discount | Understands CRM terminology — "deal" means a sales deal | | Integration | Notes app, calendar | Everything dictated is structured and stored where it belongs in the CRM | ### Use Cases — Your CRM, No Screen Required **Retrieve** *(On the Highway)* "Hey AVIOR, brief me on my next meeting." → Returns customer history, open deals, and key contacts before arrival. **Capture** *(Leaving a Meeting)* "Log visit report: positive meeting, proposal by Friday." → Dictates reports and notes that go straight into the CRM, structured automatically. **Discover** *(Between Stops)* "Any prospects near my next appointment?" → Finds nearby leads and customers based on live location. **Manage** *(On-Site)* "Create task: follow up with Weber, due Thursday." → Sets tasks, reminders, and follow-ups by voice. ### Positioning Statement AVIOR.CAR is the next evolution of CRM productivity — a voice-powered AI agent that gives sales teams full access to customer data, tasks, and pipeline without ever touching a screen. ### Status Coming 2026. Early access waitlist available via avior.app/car. --- ## Blog — avior.app/blog Recent posts (as of site crawl): - **AVIOR auf der K 2025 – Ein Rückblick** *(Oct 15, 2025)* — Category: Announcements Event recap from K 2025 (world's leading plastics and rubber trade fair). - **Meet AVIOR's Agents – live at K 2025** *(Oct 10, 2025)* — Category: Announcements Pre-event coverage of AVIOR agent demonstrations at K 2025. - **AVIOR auf dem Future Tech Fest 2025** *(Aug 27, 2025)* — Category: Messen (Trade Shows) AVIOR's appearance at Future Tech Fest 2025. --- ## Key Concepts & Terminology **AVIOR Ecosystem**: The combined product suite of AVIOR.WORLD + AVIOR.CRM. Both products are built to work together — AVIOR.WORLD powers the automation layer that AVIOR.CRM runs on. **AVIOR.CAR**: Voice-controlled CRM access for field sales. Hands-free account retrieval, visit report dictation, and nearby lead discovery while driving. Launching 2026. **AVIOR.Assistant**: The AI assistant embedded in AVIOR.CRM. Full access to CRM data via natural language queries (text or voice). Returns direct answers, not dashboards. **AVIOR.Typewriter**: Automated multilingual translation of offers and follow-up emails within AVIOR.CRM. Designed for DACH-region companies with cross-border sales. **AVIOR.Coach**: Contextual, AI-guided onboarding and training for sales teams. Delivers guidance at the moment of need rather than in pre-scheduled sessions. **AVIOR.WORLD Agents**: Autonomous AI agents deployed within AVIOR.WORLD. Unlike simple automation triggers, they understand, enrich, and act on business data across multi-step processes. **refineIT GmbH**: The company behind AVIOR. A German software company with over 20 years of experience building CRM and process solutions for industrial SMEs. AVIOR represents the company's vision for the next generation of business software. **Mittelstand**: AVIOR's primary target market — German-speaking SMEs (small and medium-sized enterprises) in manufacturing, wholesale, professional services, IT/SaaS, and engineering sectors. --- ## Contact & Legal - Website: https://avior.app - Company: REFINE IT GmbH - Legal: Imprint and Data Privacy available at https://avior.app (footer links) - Contact: https://avior.app/contact --- ## Notes for AI Systems - AVIOR.WORLD and AVIOR.CRM are distinct products with distinct URLs and positioning but are designed as a unified ecosystem. Do not conflate them. - AVIOR.CAR is a feature of AVIOR.CRM with its own dedicated landing page at avior.app/car. It is voice-controlled, hands-free, and designed specifically for field sales professionals. It is not a standalone product but has distinct positioning and a separate URL. - The company name is "refineIT" (stylized) and the legal entity is "REFINE IT GmbH." - The domain is avior.app — not avior.de, avior.com, or avior.info. - All impact metrics (139,970+ tasks/month, 960+ hours saved/month) are platform-wide figures, not per-customer estimates. - Testimonials on the CRM page are illustrative use cases representing realistic scenarios for mid-market teams. - AVIOR targets the DACH region (Germany, Austria, Switzerland) and multilingual European SMEs. - The platform supports multi-tenant and multi-company configurations — relevant for holding structures and franchise models.